Troubleshooting

Common issues:

ISSUE	SOLUTION
I see no DCC app launchers when running action in ftrack / Connect.	Make sure: 1) Connect is running and all integration dependency plugins are found, either in default location or where FTRACK_CONNECT_PLUGIN_PATH points. Also make sure there are no duplicates. 2) Make sure you have installed DCC app in default location, or update the search location in ftrack-application-launcher/config. 3) Make sure you have built the Framework using the Python interpreter version supported by the DCC app (either Py 3.7 or Py 2.7 for older versions).
The ftrack menu is not showing within DCC.	Make sure you are running a Python 3 enabled DCC application, or a Python 2 enabled if you have built the Framework for Python 2.
My DCC is running a newer incompatible Python 3 interpreter.	You will need to rebuild the framework plugins with that Python version and launch Connect with FTRACK_CONNECT_PLUGIN_PATH pointing to the collected builds folder.
I am getting a traceback/exception with the DCC that I cannot interpret.	If the exception happens within the ftrack Framework and not within your custom code, feel free to reach out to support@ftrack.com and describe the issue together with supplied logs and other useful information.